As part of our efforts to continually improve the quality of PSL products and services, this questionnaire is intended to act as constructive feedback loop.

The Quality feedback provided will not only assist us to address the requirements of our BS EN ISO9001:2015 Quality Management System, it will also provide us with opportunities to continually improve our activities as we strive for Customer Service Excellence.

Section A - Overall Product Quality

Score on a Scale of 1 to 5 (1 = Poor / 5 = Excellent)

Meets Specification *
Innovative / Sound Design *
Quality of Documentation *

Section B - Overall Sales Performance

Score on a Scale of 1 to 5 (1 = Poor / 5 = Excellent)

Simple and Clear Offering *
Good and Rapid Communication *
Process / User Requirement Understanding *

Section C - Operations Performance

Score on a Scale of 1 to 5 (1 = Poor / 5 = Excellent)

Responsiveness to Request *
Quality of Communication *
Time scale / deliveries *

Section D - Aftersales Performance

Score on a Scale of 1 to 5 (1 = Poor / 5 = Excellent)

Responsiveness to Request *
Quality of Communication *
Troubleshooting Efficiency *

Section E - Would You Recommend Powder Systems Limited?

Score on a Scale of 1 to 5 (1 = Very Unlikely / 5 = Very Likely)

Section F - Value For Money?

Score on a Scale of 1 to 5 (1 = Poor / 5 = Excellent)

Section G - Overall Performance

Score on a Scale of 1 to 5 (1 = Poor / 5 = Excellent)

Section H - Any Other Additional Comments?

Would you allow PSL to include a statement or quote based upon the details recorded within this questionnaire on Marketing Material / PSL Website? *

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