Dedicated Customer Care experts you can depend on
The PSL Serve support team deliver tailored aftercare services and technical support, worldwide. Once our equipment leaves our factory, the journey doesn’t stop there as we ensure there is a smooth transition into production and will advise on the ongoing support options available.
We offer our customers planned maintenance contracts and can supply a wide range of approved spare parts. We value all our clients and continuously strive to provide customer service excellence.
Email the team now serve@powdersystems.com or complete the online enquiry form.
Our Services
Preventative Maintenance
PSL provides Preventative Maintenance Contracts to ensure your equipment continues to perform optimally at all times.Whether you use in-house maintenance teams for routine servicing or rely fully on the OEM for maintenance, PSL’s team of experts are readily available to provide routine and specialist maintenance support, as required.
We offer various levels of Preventative Maintenance contracts and can adapt to your specific requirements where possible. We accommodate your production schedules to undertake annual maintenance, enabling you to control site activities effectively.
Bespoke Training Visits
PSL offer training visits to cover key operational procedures and routine maintenance checks on existing equipment, This is particularly helpful if experienced team members in your organisation change or leave their positions.
IQ/OQ Packages
PSL equipment can form part of a much larger process line so it is essential that the key features, characteristics and functionality is tested in-situ. Commissioning new equipment is critical for any organisation which is why we offer full documented Installation and Operation Qualification (IQ/OQ).
- Generation of Documentation and Protocols, with on-site execution of Protocols by specialist PSL engineers
- Verify all new equipment has been installed correctly and complies with all Operational Qualification requirements.
- On-site training is available to ensure maintenance personnel operate equipment correctly and safely.
Global Remote Support
Latest technologies in IT and communication facilitate remote support. This means it is an integral part of our equipment, allowing timely diagnosis of product performance. The PSL Serve team can make a secure connection with the system from overseas offices to identify any issues and activate corrective actions. If on-site attendance is necessary, PSL Serve will guarantee a response time for a trained product expert to attend.
PSL Service plans that provide 24-hour remote service within guaranteed timelines are available. Contact our team for more details by emailing serve@powdersystems.com
Approved Spare Parts
We help you identify which are the critical components and consumables of your equipment in order to keep a healthy inventory and minimise your production downtime in the event that a part requires changing. Stocking Plans for spare parts can also be established, and a detailed quotation is
provided with all equipment shipped from PSL.
All spare parts supplied comply with industry regulations and PSL’s Quality Assurance testing and validation requirements.
Upgrade
- Assessment of installed machinery
- Retrofitting of existing equipment
- Revalidation and commissioning
MSR™ Microsphere Refiner
Agitated Nutsche Filter-Dryer (ANFD)
Containment Options
Email the team now serve@powdersystems.com or complete the online enquiry form.