At Powder Systems Ltd (“PSL”), the company behind powdersystems.com, we recognise the importance of protecting, and are committed to respecting, the privacy of information collected about our online visitors. Below we set out how the information that you disclose at this site will be held, what it will be used for, and details of our data protection policy. We also set out information on our use of cookies. By visiting powdersystems.com you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 2018 and The General Data Protection Regulation (GDPR) (EU) 2016/679, the data controller is Powder Systems Limited of Estuary Business Park, L24 8RG Liverpool, UK.

Information PSL may collect from you and how

PSL may collect and process personal information about you that is personally identifiable such as your name, address, email address, or phone number, and that is not otherwise publicly available. You may give us information about you by filling in forms on this website or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our website, subscribe to our newsletter, sign up to attend an event, enter a competition, promotion or survey, request a call back or a quotation and when you report a problem with our website

PSL may automatically receive and record technical information on our server logs with regard to each of your visits to this website, including your Internet Protocol (IP) address, browser type and version, operating system and platform, time zone setting. We may automatically collect information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); page you viewed; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

This information is collected anonymously and is used to better understand how people use our site and improve its performance.

PSL may receive information about you if you use any of the other websites from Powder Systems Group (In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site). We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers) and may receive information about you from them.

Accessing and processing your information

PSL does not sell, rent, share or otherwise distribute any of your personal information to third parties except in certain specific circumstances. Those circumstances are upon subpoena, court order or other legal or regulatory demand for your information. We will use reasonable efforts to notify you before we do so, unless we are legally restricted from doing so.

Your information will be held on a database within or outside the European Economic Area (EEA). PSL will collect your information as controller of the database and your details may be accessible to and used by other Powder Systems Group companies. As PSL is a global organisation, your information may be transferred within or outside of the EEA (including to the USA) where privacy laws may be less strict than in the UK. However, we will always employ appropriate technical security measures to protect your personal information to the same specification as defined in the EU law and to ensure that it is not accessed by unauthorised persons.

Your information may be used by PSL to provide you with printed and/or online publications, telephone messages and/or email communications (but only if you have agreed to receive these communications from us as part of the registration process for this website). Your information will be retained by PSL for an unlimited period of time. You will at any time have the right to access your information by contacting to us. You can request that your information on the PSL database is amended/deleted, or you can unsubscribe from any PSL marketing communication at any time by contacting to us directly or click on the unsubscribe link from our email communication.