ISO 9001 is embodied within our entire business, driven by top management down. Our world-class quality policy is signed by our CEO, which demonstrates proactive leadership engagement and, along with Senior Management, is overseen by our dedicated Quality Team. It requires a process-based approach, meaning quality control objectives are met using a network of interrelated procedures. The output of one becomes the input of another, and so on, ensuring an unbroken chain of processes that enhances our ability to focus efforts wherever improvements can be made.
Our certificate includes a specific clause about product design and how we report on inputs and outputs, plus a similar section on procurement. Each of these aspects strongly emphasises objectively managing processes, enabling us to control critical metrics and implement evidence-based actions.
We ensure that our quality management system procedurally supports all departments, so the entire business is aligned toward high quality and customer satisfaction. This covers all requirements needed from interested parties, any relevant legislation, and how we support standards. Naturally, our first goal is the prevention of issues. However, employees across departments receive clear guidance from relevant managers and our quality team on correcting issues promptly. This ensures our uninterrupted quality history is maintained and any issues arising are always resolved through robust investigation.